Each of our products is an absolutely first-rate article. But even good things can become even better. That`s why we continuously optimise the technology, the sound and the operation of our highly talented stars in the field of professional audio hardware.
If you have any questions or suggestions, please call our service hotline: +49 (0)7432 202333. To make sure that your TOMO star sounds invariably good, too!
To make sure we can process your service or warranty request as quickly and correctly as possible, we ask that you inform our Service Department ahead of time by calling our hotline on the above number or by email (info-tomo [at] tomo-audiolabs.com). In case of international returns, please remember to provide the required information for customs and shipment. This saves you additional expenses. Information about how to correctly label international return shipments is available from the respective delivery service provider (DHL, FedEx, UPS, etc.).
The original packaging of our products is designed in such a way so as to provide maximum protection during transport. For this reason we ask that you send your TOMO star only in its original packaging when making a warranty shipment. Moreover, the transport insurance is valid only when a product is shipped in its original packaging. If you can no longer find your original packaging, we will be pleased to send you a new one - at a small charge - for your star (whether it is a LISA or a LIAM). To make sure it is safe when you ship it to us.
Please label your package legibly with the following address:
Gebrüder Frei GmbH & Co.
Elektrotechnik / Elektronik